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Mac Microsoft Office Wants To Use Your Confidential Information

Last updated: November 7, 2017

  1. Mac Microsoft Office Wants To Use Your Confidential Information 2017

ISSUE

  • Aug 28, 2017 If you know your old password, use that password to update your existing login keychain: Open the Keychain Access app, which is in the the Utilities folder of your Applications folder. From the list of keychains on the left side of the window, select 'login.' From the Edit menu in the menu bar, choose “Change Password for Keychain 'login.'
  • Have you ever had Google Chrome on OS X present a pop up message that states: Google Chrome wants to use your confidential information stored in theblah, blah, blahin your keychain? Even if you select Always Allow, Deny, or Allow, the message continues to pop up each time you visit specific sites.

If you use OneNote 2016 for Mac and OneNote for iPhone and iPad, you may be asked to sign in any time you open the OneNote app or when you switch between notebooks. Similarly, OneNote may require you to sign in repeatedly to resolve sync errors.

STATUS: INVESTIGATING

Dec 17, 2010 I have office X for mac and have lost my access code for my educational use copy. Is there any way to overcome this? None that I know of. Either you have your original packaging, which contains the three keys the educational version comes with, or you don't. From reports I've read, Office X does not run well on Snow Leopard. Messages agent wants to use your confidential information stored in “” in your keychain Allow Always allow Deny No matter how many times each option is used, the popup appears again after a very short while (usually less than 15 seconds). When I launch Microsoft OneNote I get a pop-up window saying it wants to use your confidential information stored in 'Microsoft Identity xxxxx in your keychain. To my knowledge I've never used keychain. It wants my keychain password. Nothing seems to make it go away.

Please update to the latest version of OneNote for Mac, iPhone and iPad. If you've downloaded OneNote from the Mac App Store, launch the App Store and check for Updates. You should see the option to update OneNote there. If you installed OneNote as part of Microsoft Office for Mac, then open OneNote, go to the Help > Check for Updates menu to launch the Microsoft AutoUpdate app and follow instructions there. Update all of the Microsoft Office applications, since they all use the same keychain items. To learn more, see Check for updates in OneNote 2016 for Mac.

Due to the current Coronavirus situation, we will no longer be doing house calls until the crisis is over. We can try to fix certain types of problems remotely. Can u download microsoft word on a mac. If you have hardware/upgrade needs, contact us and we can discuss dropping off your computer at my home.Supporting Boston and Eastern Massachusetts Macintosh RepairStartup ProblemsFreezes & CrashesNetworking ProblemsHard Drive FailuresSpeed & PerformanceConsultingNew Hardware UpgradesMacOS Installation & UpgradeNew & Used Computer SetupNetwork SetupApplication Installation & SetupBackup SolutionsTroubleshootingAll Classic Mac OS VersionsMac OS X and OS X ServerPortable and Desktop ModelsData Recovery & RetrievalGraphics Applications.

To download the latest version of OneNote for iPhone and iPad, check the App Store for automatic updates. If you also have other Microsoft Office apps for iOS (Word, Excel, PowerPoint, Outlook), you will need to update all of them.

If you are still experiencing the issue after installing the recent updates, the next step would be to clear your Office credentials, and recreate them by following these steps:

To clear your Office credentials for macOS

Sometimes your credentials can get corrupted, causing OneNote to continually prompt you to enter your password. To clean this up, do the following:

  1. Quit from all Mac Office Applications, except for OneNote

  2. In OneNote, sign out. This only logs you out, and all the notebooks will still be there.

  3. Quit OneNote.

  4. Launch 'Keychain Access' and search for all items that contain 'Office15'. There should be only a couple items, one for each account you have logged into.

    1. The name will be a long alpha-numeric code and the kind will start with “MicrosoftOffice15…”

  5. Delete these items. It is only deleting the authentication credentials, no data. Once you sign in again, they will be re-created.

  6. Launch OneNote and sign into your accounts.

Since all the office apps share the credentials (Word/Excel/PowerPoint) you will have to sign in again with those apps as well.

To clear your Office credentials for iOS

Sometimes your credentials can get corrupted, causing OneNote to continually prompt you to enter your password. To clean this up, do the following:

Mac Microsoft Office Wants To Use Your Confidential Information 2017

  1. If you have other Office apps installed (Word, Excel, PowerPoint, etc), make sure you have updated this to be the latest version. Since we share the same Office identity, if there is a bug in any of those apps, it can corrupt the identity.

  2. Clearing your credentials often helps. To do that, follow these steps.

    1. Go to iOS Settings > OneNote > Reset OneNote > Delete Sign-In Credentials and turn the toggle on.

    2. Make sure OneNote is not running. (Double tap the home screen to see all running apps and swipe up on OneNote to close it.)

    3. Re-open OneNote and sign in again.