Microsoft Lync Skype For Business Mac
Hello, Do you have any issue with the Response Groups feature on the new Skype for Business Mac client? When a call is initiate from a Lync 2013 (15.0.4867.1000) client on Windows to a response groups and then redirect to a SfB Mac client - it's ringing properly but once the SfB Mac pickup the ca.
- A Skype user who wants to add a Skype for Business user to their contact list must use the Skype for Business user's full email address, such as Joe@contoso.com. Call Monitor. Call Monitor is a popular Skype feature that's now available in Skype for Business.
- Office for business Office 365 Admin Office 365 Small Business Lync for Mac 2011 Skype for Business Basic Skype for Business for Mac More. Updated: October 27, 2016. Skype for Business on Mac is now available! Install Skype for Business on Mac from the Microsoft Download Center. How to get to the Lync for Mac 2011 download and install it.
- 要将 Lync for Mac 2011 与 Office 365 配合使用，您需要转到 Office 365 门户，然后单击“安装 Lync”。 注意：只有当 Lync 是您的计划的一部分但尚未安装它，“安装 Lync”按钮才可用。 如果尚未安装 Lync for Mac 2011，则可以从以下位置安装它：Lync for Mac。.
- After the Lync for Mac 11 installation program downloads to your Mac, go back to the Skype for Business page, and choose Lync for Mac 2011 update. At the Microsoft download center, choose Download to download the Lync for Mac 2011 update program onto your Mac.
- Get Skype Skype for Business support for your Skype for Mac and stay connected with friends and family from wherever you are. This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use.
- Some Lync profiles might be different from Skype for Business on Mac profiles and can cause a discrepancy. See How to Perform a Clean Uninstall of Lync for Mac 2011 for more information. Mobility Policy required. With the release of Skype for Business Server 2015 CU4 and Lync Server 2013 CU8 HF1, we will support Skype for Business on Mac as a.
阅读本主题，了解在 Mac 上运行 Skype for Business 所需的硬件、软件和基础结构要求。Read this topic to learn about hardware, software, and infrastructure requirements for running Skype for Business on a Mac.
Mac 客户端上的 Skype For business可供下载。The Skype for Business on Mac Client is available for download.
Mac 上 Skype for business 的硬件和软件要求Hardware and software requirements for Skype for Business on Mac
Mac 客户端上的 Skype for Business 需要 Mac OS X El Capitan 和更高版本，并且至少使用 100 MB 的磁盘空间。The Skype for Business on Mac client requires Mac OS X El Capitan and higher, and uses at least 100MB of disk space.我们支持使用所有内置的音频和视频设备。We support the use of all built-in audio and video devices.外部设备必须位于Skype For Business 解决方案目录中。External devices must be in the Skype for Business Solutions Catalog.
备注
此列表是初步的，有些设备可能符合 Lync 的要求，但在 Mac 上的 Skype for Business 中不受支持。This list is preliminary and some devices may be qualified for Lync, but not supported on Skype for Business on the Mac.请参阅系统要求以了解所需的最低硬件。Refer to the System requirements for the minimum hardware required.
旧版 Mac 客户端Legacy Mac clients
Skype for Business Server 2015 还支持运行 Mac OS 10.5.8 的计算机上的以下旧客户端，或最新的 service pack 或 release （基于 Intel 的）操作系统（当前不支持 Mac OS 10.9 操作系统）。Skype for Business Server 2015 also supports the following legacy clients on computers that are running Mac OS 10.5.8 or latest service pack or release (Intel-based) operating systems (Mac OS 10.9 operating system is not currently supported).有关支持的功能的详细信息，请参阅适用于 Skype For business 的桌面客户端功能比较。For details about supported features, see Desktop client feature comparison for Skype for Business.
Microsoft Lync for Mac 2011 （请参阅Lync For mac 2011 部署指南）Microsoft Lync for Mac 2011 (see Lync for Mac 2011 Deployment Guide)
Microsoft Communicator for Mac 2011 （请参阅Communicator For mac 2011 部署指南）Microsoft Communicator for Mac 2011 (see Communicator for Mac 2011 Deployment Guide)
Skype for Business Server 2019 不支持这些客户端。These clients are not supported by Skype for Business Server 2019.
Mac 版 Skype for business 的基础结构要求Infrastructure requirements for Skype for Business on Mac
Mac 客户端上的 Skype for Business 同时利用统一通信管理平台（UCMP）以及我们的移动客户端使用的统一通信 Web API （UCWA）。The Skype for Business on Mac client leverages both the Unified Communications Management Platform (UCMP) as well as the Unified Communications Web API (UCWA) that our mobility clients use.
客户端与移动客户端的要求相同，您必须具有在受支持的配置中部署的访问边缘服务器和反向代理。The client has the same requirements as our mobility clients in that you must have an Access Edge Server and Reverse Proxy deployed in a supported configuration.
身份验证Authentication
Skype for Business on Mac 客户端支持基于证书的身份验证、Microsoft 新式身份验证和多重身份验证（如果已部署并启用）。The Skype for Business on Mac client supports Cert-based authentication, Microsoft Modern Authentication, and Multi-Factor Authentication when deployed and enabled.
备注
由于当前限制，用户的 Exchange 凭据必须与 Skype for business 凭据相同。Due to a current limitation, the user's Exchange credentials must be the same as their Skype for Business credentials.
证书Certificates
访问边缘上使用的证书、反向代理和前端服务器不得使用 SHA-512 哈希算法。Certificates in use on the Access Edge, Reverse Proxy and Front End servers must not use the SHA-512 hash algorithm.
HTTP 证书吊销列表必须由客户端进行定义和访问。The HTTP Certificate Revocation List must be defined and accessible by the client.例如，我们不支持证书中的 LDAP 条目作为证书吊销列表。For example, we don't support an LDAP entry in the certificate as your Certificate Revocation List.
DNSDNS
若要使 Skype for Business 在 Mac 客户端上正常工作，必须正确部署移动性。Mobility must be properly deployed for the Skype for Business on the Mac client to function properly.一个常见的故障方案是在内部网络上同时解析以下两个 DNS 条目：A common failure scenario is to have both of the following DNS entries resolvable on the internal network:
lyncdiscoverinternal.<sipdomain>lyncdiscoverinternal.<sipdomain>
lyncdiscover.<sipdomain>lyncdiscover.<sipdomain>
有关详细信息，请参阅：在 Lync server 2013 中部署移动功能和Microsoft Lync Server 2010 移动版指南。For more information, refer to: Deploying Mobility in Lync Server 2013, and the Microsoft Lync Server 2010 Mobility Guide.
另请参阅See also
-->Introduction
This article contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online (formerly Lync Online). It also discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files and system information for Lync for Mac issues.
Procedure
Before you troubleshoot
First, make sure that users follow the correct steps when they sign in to Skype for Business Online. If users are signing in to Skype for Business Online correctly and the issue persists, use one or more of the other methods later in this article to troubleshoot the issue, as appropriate for your situation.
Note
To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed. If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. You can find the latest update at Update for Lync for Mac 2011.
Make sure that users follow the correct steps when they sign in to Skype for Business Online
To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:
Start Lync for Mac.
Enter your email address, user ID, and password.
Next to Sign in as, select the presence status that you want to display after you sign in.
If you want to save your credentials, click to select the Remember my password check box. Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires.
To configure additional options for connecting to Skype for Business Online, click Advanced. You can configure the following options:
Automatic Configuration: In most cases, this is the correct setting. If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration.
Manual Configuration: Select this option if automatic configuration is failing, and specify the following values:
- Internal server name: sipdir.online.lync.com:443
- External server name: sipdir.online.lync.com:443
Kerberos authentication:Leave this option cleared. Office 365 uses the Microsoft Azure AD authentication system for authentication.
If you still can't sign in
The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online.
Skype For Business
| Error | Cause | Type | Resolution |
|---|---|---|---|
| The service might not be available, or you might not be connected to the Internet. Make sure the server is available. Also, make sure your network connection cable is securely connected. | This issue may occur if Lync can’t detect a suitable Lync Server. | Client | To troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section. |
| Lync was unable to sign in. Please verify your logon credentials and try again. If the problem continues, please contact your support team. | Various causes. | Client | To troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section. |
| The user name, password, or domain appears to be incorrect. Ensure that you entered them correctly. If the problem continues, please contact your support team. | This issue may occur in scenarios in which a federated user tries to sign in, and this user has a password that's longer than 16 characters. | User Account | To troubleshoot this issue, see the Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters section. |
| EXC_BAD_ACCESS | This issue may occur if Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. | Client | To troubleshoot this issue, see the Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error or Clear cached data and corrupted certificates in Lync sections. |
Troubleshoot Lync for Mac issues
Use one or more of the following methods, as appropriate for your situation.
Users may be unable to sign in unless they first use an incorrect sign-in address
Try to sign in to Skype for Business Online by using an incorrect sign-in address. That is, a sign-in address that you know won't work. For example, EmailAddress @contoso.com.
Note
When you do this, sign-in will fail. This is expected behavior.
After the sign-in fails, sign in by using the correct sign-in address. For example, EmailAddress@contoso.com.
If Lync for Mac stops working after an Internet connectivity issue, flush the DNS cache
To flush the DNS cache, do one of the following, depending on the version of Mac OS that you're running:
- If you're running Mac OS X 10.5, Mac OS X 10.6, or Mac OS X 10.7 Lion, start Terminal, and then run the following command: dscacheutil -flushcache
- If you're running Mac OS X 10.4 Tiger, start Terminal, and then run the following command: lookupd -flushcache
Clear cached data and corrupted certificates in Lync
First, delete the following folders:
- Users/Home Folder/Library/Caches/com.microsoft.Lync
- Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Then, delete any corrupted or cached certificates. To do this, follow these steps:
Open the Keychain Access certificate management utility. To do this, in Finder, click Applications, click Utilities, and then click Keychain Access. Or, search for Keychain Access by using Spotlight.
In the left pane, click login, and then click Certificates.
In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.
Note You may have to unlock your keychain by using your password.
Close Keychain Access.
Restart Lync for Mac.
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Important
Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps:
Open Keychain Access Preferences, and then click Reset My Default Keychain.
Open Finder, locate the following folders, and then delete them:
/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Data
/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters
Organizations that have on-premises customer password policies may allow for passwords to exceed 16 characters. By default, the password policy in Office 365 restricts passwords to 16 characters or less. Because of the Windows Challenge/Response (NTLM) authentication mechanism in the Mac OS, passwords that are longer than 16 characters aren't recognized correctly, and this causes sign-in to fail.
To work around this issue, the user should change his or her password to be 16 characters or less.
Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error
This error message usually occurs when Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. This scenario isn't supported in Skype for Business Online. For the best experience, you should use both Skype for Business Online and Exchange Online. However, if that isn't an option, follow these steps as a potential workaround:
Open Finder, locate the following folder, and then delete it:
DocumentsMicrosoft User DataMicrosoft Lync Data
Start Lync for Mac, and then sign in to Skype for Business Online.
On the Lync for Mac menu, click Preferences, click Account, and then clear the Use Microsoft Exchange for managing personal information check box.
Note You must perform step 3 quickly after you sign in.
Skype Office
Collect log files and system information for Lync for Mac issues
To collect log files and system information for Lync for Mac issues, follow these steps:
Verify the version of the operating system that's used.
Verify the error message that's returned.
Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps:
- On the Lync menu, click Preferences, and then click General.
- Under Logging, click to select the Turn on logging for troubleshooting check box.
Exit Lync for Mac, and then restart Lync for Mac to create a log file.
Reproduce the issue.
Turn off logging for troubleshooting. To do this, follow these steps:
- On the Lync menu, click Preferences, and then click General.
- Under Logging, clear the Turn on logging for troubleshooting check box.
Collect the log files for Lync for Mac. To do this, follow these steps:
On the menu bar in Finder, click Go, and then click Go to Folder.
In the Go to the folder box, type the path of the logs folder. For example, type /user//library/logs. Then, click Go.
Note
<Useraccountfolder> is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the House icon at the top of the Finder window.
In the Logs folder, collect the log files.
Uninstall and reinstall Lync for Mac 2011
If the steps in this article don't resolve the issue, try to do a clean uninstallation of Lync for Mac 2011, and then reinstall the application. For more information about how to do a clean uninstallation of Lync for Mac 2011, see How to do a clean uninstallation of Lync for Mac 2011.
More Information
If you're using third-party virtualization software for the Mac, it can coincide with various performance-related issues including but not limited to slow desktop sharing, unexpected poor media quality, possible sign-in and Exchange integration issues. In order to continue, Microsoft technical support may have to confirm that the issue occurs on a computer where the third-party virtualization software isn’t present.
Third-party information disclaimer
Skype For Business 32
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft Lync Skype For Business Mac Online
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